FAQs

MerchPNT is an online platform for personalized merchandise and unique gifts, using artificial intelligence to create unique designs and automated production with fast delivery.

We offer a wide range of products: t-shirts, mugs, phone cases, bags, pillows, and much more with unique personalized designs.

You choose a product and set personalization parameters — text, images, style. Our AI generates a unique design, which is then printed and shipped to you.

Production takes from 1 to 3 business days. Delivery depends on the region and chosen method, usually from 3 to 10 days. Please note that each item is made individually for you. This is not mass production or mass market, so production may take longer than the stated time.

Print Ideas are ready-made presets of unique prints that you can take on the Print Ideas page and modify for yourself. To do this, enter a prompt starting with "Change to" in the input field; the print style will be preserved, but the image itself will change.

We accept payment by bank cards, e-wallets, and other popular payment methods available on the site.

Yes, if the product does not match the description or has a manufacturing defect, you can request a return or exchange within 14 days of receipt.

Contact our support team via the feedback form or email, and we will help you process the return and explain the next steps.

Yes, special conditions are available for wholesale orders. Contact us to discuss the details.

You can write to us at support@merchpnt.com or use the feedback form on the website.

Yes, we regularly run promotions and offer discounts to regular customers. Subscribe to our newsletter to not miss out on special offers.

After placing an order, you will receive a tracking number to monitor delivery. You can also check the order status in your personal account.

If the order has not yet been sent to production, we can make changes. Contact us as soon as possible.

We use high-quality and eco-friendly materials that are safe and durable.

Each order undergoes quality control before shipping. If there are any issues, we are ready to resolve them in your favor.

Yes, you can upload your own design or image for printing on the selected product.

Some products have size and color restrictions, which are indicated on the product page.

Our partners use modern print-on-demand (POD) technologies, allowing fast and high-quality order fulfillment.

Yes, when placing an order, specify the recipient’s address, and we will ship the gift directly.

We comply with all data protection laws and use modern encryption methods.

Contact our support team, and we will check the delivery status and help resolve the issue.

Once your order is placed, it typically takes 2-3 business days for us to process and print the design on the clothing item. After that, we ship the item using our standard shipping method.

Shipping times vary depending on your location. We offer standard shipping, which typically takes 2-7 business days within the United States and up to 14 business days for international orders.

Yes, you can! Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your order and see its expected delivery date.

Shipping costs depend on your location and the size of your order. We offer free standard shipping within the United States for orders over $50. For orders under $50, shipping fees are calculated at checkout.

We offer expedited shipping options for an additional fee. These options are available at checkout, and you can choose the shipping speed that works best for you.

We take care to package and ship all orders with care, but accidents can happen. If your package is lost or damaged during shipping, please contact us immediately at support@merchpoint.com, and we will work with you to resolve the issue.

Yes, we do! However, shipping times and fees may vary depending on your location. Please be aware that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.